Starke Kommunikation

2. Schwierige Kundengespräche souverän führen

Professionelle Kundenkommunikation

Inhalte

Deeskalation
Beschwerdekommunikation
klare Sprache
empathische Gesprächsführung
Umgang mit Emotionen

Nutzen

weniger Eskalationen
sicherere Mitarbeitende
professioneller Umgang mit Beschwerden

weitere Handlungsfelder

Servicequalität stärken

Kommunikation in Teams

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