Souveräner Service

1. Professioneller Kundenservice in stressigen Situationen

Servicequalität & schwierige Kundengespräche

Inhalte

professioneller erster Eindruck
Servicehaltung
Kommunikation unter Druck
schwierige Kunden souverän begleiten
praxisnahe Übungen

Nutzen

ruhigere Abläufe im Alltag

professionelleres Auftreten

höhere Kundenzufriedenheit

weitere Handlungsfelder

Kundengespräche souverän führen


Kommunikation in Teams

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